Q: How do I pay for the order?
A: We use payments through direct bank transfers or via a third party software Razorpay. The payment is done directly to our bank account by your chosen payment method. Please contact us for more information on payment methods and options.
Q: How much do I pay for delivery?
A: Shipping cost is calculated based on the market rates provided by reputed courier companies like DTDC, DHL, Bluedart, FedX and more. Please note that shipping rates may change over time.
Q: Are there any additional charges?
A: The applicable shipping and taxes are mentioned at the time of check-out for domestic (within India) purchases. For international purchases, most countries charge additional import taxes, duties and fees. They are not included into the shipping costs and are paid by the customer. We recommend that you check for regulations, customs fees and duties applicable in your country before placing an order.
Q: How soon will I get my order?
A: Delivery time depends on the logistics company that will ship your order and varies from 3-7 days depending on the location of delivery and country. To learn more about the delivery process, check Shipment details under the products or click here.
Q: What shall I do if I don’t receive my order in time?
A: Once an order is shipped, we will provide you with a tracking number on email so that you can track your shipment. If you haven’t received your order in time, you can contact the logistics company directly and ask them to update you on the status of your order or you can write an e-mail to support@dev.raahaafabrics.com We will assist you in getting your order as soon as possible.
Q: Does the color of the fabric I see on my screen correspond to the actual color?
A: Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings and also the device that you’re using. You can also purchase samples of the fabrics you like, which will be a true representation of colour, brightness and texture.
Q: I like the fabric but I need another colorway. What do I do?
A: Please contact us. We will check if the products are available in other colours and get back to you.
Q: Can I wash fabrics?
A: We recommend dry cleaning of the fabrics.
Q: What are the benefits of the subscription?
Subscribed customers will receive e-mail notifications and are the first ones to know about new arrivals, special and upcoming offers at RaaHaa Fabrics.
Q: Who will have access to my personal information?
A: Your personal information will be available only to the RaaHaa Fabrics team for the purpose of processing your orders. We guarantee that your personal information will not be shared with any third party. Please refer to our Privacy Policy for more details.
Q: Is your website secure?
A: Our website meets all modern safety requirements and is completely safe to use on all the devices.